Figis - Terrible Customer Service

27 of 158 Figis reviews

I am so upset with this company...I spent over $100 in a large basket with next day delivery. It was not shipped until three days after my order. Upon delivery, the items were all melted. The cheeses and chocolates like soup (included photo of the messy stuff). It went straight to the trash.

The company refunded me my money, which was the minimum I expected, as they sold me a faulty product. But this company also wasted my time by not delivering a good product in good condition. They would not consider a small discount on a new order, as they "had done enough" in refunding me my money. (Which they had to do, with a faulty product that went straight to the trash.)

Ridiculous. Do no waste your time and money with this company. Buy from someone reputable and who stands behind their products.

This review is a subjective opinion of a user.
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More Review Details

Additional Fees
Product or Service Quality
Value for money
Turnaround Time
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Terrible quality of products
    • Poor customer service

Reason of review:
Poor customer service
Preferred solution:
Price reduction
Product or service
Review category
review #837955 by
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