Figis
Reviews and Complaints
These people are crazy!!
Received an unsolicited catalog in the mail that had a pre approved credit amount of $250.00. Thought why not so I ordered an item that totaled $77.00 and sent it in.
Received a letter from them stating after pulling my credit that they required a down payment of $7.00 to complete my order. First thought of mine is how did they run a credit check without my SSN or signed approval. So I decided to go ahead and see it through but instead of the $7.00 I sent a check for $25.00. Which would leave a balance of only $52.00.
Check cleared the bank - no problem. Item never showed up after several weeks. Today I receive a refund for the $25.00 I sent them with no kind of explanation. This all seems shady and odd to me.
Never seen a company that doesn’t want your money. Could not recommend them to anyone.
Buyers beware of this place. They appear to very shady in their dealings.
Preferred solution: Let the company propose a solution
Denver, Colorado
Payment
They finally sent me a letter(Seriously Delinquent). I have tried to pay them for months.
Every time, it won't let me. I have e-mailed and they told me to call. You won't believe it but I don't have a phone. (fixed low income).
That doxo does payments for $3.99. Who wants to pay that. I'll continue to not pay until there end is fixed. I have e-mailed three times about this.
Is anyone else having this trouble?
That's what it is. 
Charged more than what it showed during checkout
Ordered several items, and chose them over Harry and David's because of better price. Baklava in my order was on sale for $10 off. Checked out on web site and all was good, but when I got confirmation email a few hours later I was charged full price for sale item. Basically over charged by $10 from the agreed on price during checkout. (This is very unethical if not illegal...)
So I went to web site and put same items in my cart, and it showed the sale price just like before. I took a screen shot and sent email to customer service with screen shot along with explanation. They replied to my email and told me I needed to call customer support and closed my case as "resolved".
I called customer service, after 20 minutes on hold I spoke with a nice lady. She looked into it and confirmed that I was in fact over charged, but she was not authorized to do anything about it, and could not cancel my order because it "may have already shipped". She told me to call back in an hour when supervisors would be in the office. So I called back in about 2 hours, and after 20 minutes on hold again I spoke to another customer support person, and was told again that "supervisors were not available" and to call back again.
There is no way that this was an accident, this company is fraudulent!
So I had already spent more than $10 worth of my time, so I figured I should just cut my losses and deal with being ripped off. I filed a complaint with my credit card company, and the BBB, an will never ever do business with this unethical/criminal company again!
P.S. The Baklava was terrible and stale, but the other items were OK.
Preferred solution: I don't believe that you will attempt to make this right as I have given you multiple opportunities and you seem to only care about keeping any money that you scammed me out of. I will NEVER do business with you again!
They always do a great job for me.
I have orderd from them meny times, for myself and gifts. Never have any problems with customer service, shipping or anything at all.
My self and others have loved everything. I hope they are staying around.
Outrageous late charge
unfortunately medical bills took priority .... unacceptable 50 % late charge..
- Items
Preferred solution: Price reduction
Figi's Gift Foods...top notch
just a note of praise for Figi's Gift Foods
I've been using the for over 10 years now...the service, the quality and the expertise has always beeb "Top Notch"
Be careful, the money you pay they say did not receive, they are closing the business and is completely bad the customer service. But they send you letters charging late fees, you cannot see your orders, so they can charge you whatever they want. It must be a way to see your orders.
Misleading about Delivery Dates
I have used Figis for a number of years especially for gifts for our grandchildren on Halloween, Valentine's Day and Easter. Too often, I have paid extra to have the item arrive by the holiday only to have it arrive after the date.
Right now my valentine gifts will arrive on the 15th. This has happened too often. If the delivery cannot be made then do not list that possibility. Many groups have a deadline date for a holiday .
I ordered a week a head of time and paid the extra payment for each of two items.
I'm going to choose another vendor that is honest about the dates. I am sorry to do that because I love the items but a sale item is not on sale when the price is being scammed through misleading mail delivery.
- Item
- Delivery problem
Preferred solution: If Figis cannot deliver on a date-do not offer the service.
ABSOLUTELY....horrible.....
The monetary value is "$64.97" not $6497, I didn't put the decimal point in.....
about her taste of it. (2) Reindeer Magic Munch Mix, uumm, what to say, again I could not consume it, it was so HARD, I don't think a reindeer would have eaten it, they probably would have run us down to say what the hell...to have given them sure *** (3) Pecan Palines, was ok, I did manage to eat them only because they are pure sugar "but" they didn't taste like the ones I get from down south(NO, La.). I know I got them in December and I should have sent them back earlier but I still have number 1 & 2 and I'm sending them back in the hopes that they will credit my account, if not I will think about paying for my MISTAKE and will never order anything edible from them EVER again. Sorry to sound so disappointed but boy was I surprised.
The pictures are so deceiving. Totally disappointed....
Preferred solution: Full refund
Do not pay with credit card!!!! Customer service is the worst!!!
A very bad experience with the customer service department!!
The person that I dealt with was very rude,and gave my bank incorrect information!!
Because of that I cancelled my card and was issued a new one!!
But I will say that Figi's products are excellent!!!
HORRIBLE CUSTOMER SERVICE!!!!
Cancelled order - still paid bill - customer service sucks
I ordered a nice sweet breads and spreads package for my sister-in-law and nieces in December 2018 from a catalog that offered no shipping charges. When Figis sent me a summary of my order, it showed shipping charges.
I e-mailed Figis to cancel the order and received an e-mail back that the issue was "solved". Three months later, I got a bill from Figis for a past due bill for the order, including $15 in late charges. I called Figis in late afternoon to resolve the bill, but was told by the associate that the issue would have to be handled by a supervisor, but all supervisors left at 5:00 pm. central time.
The next day, I got a call from an obvious robot voice that gave me a number to call back. Not only was I misled by Figis advertising, but also hacked when I tried to call them. I called the number provided in Figis email and paid the bill, only so my credit rating was not harmed.
I have no idea of the quality of Figis products, but know their customer service and internet security service sucks. I will promptly throw any future Figis catalogs in the trash.
Preferred solution: Full refund
Poor customer service
I made a payment on January 23 and it presented for payment on Feb 1.
Now I get a notice that I am past due. I've been trying 24 hours to get this resolved but can't even find a live person, Gave them the check number and all the above information.
They email me saying to call this number. Great! Its a recording that wants to take my payment. No option to speak to a living person, So I found a second phone number.
Same recording. Grrr
I have recently ran into the same issue. I made 2 payments on my account and both were on time, in fact 1 was early.
I just received a notice saying that my payment was late and that there is a $9.99 late charge on my account now. I confirmed with my bank that both payments were received by Figis and that they indeed received my money! Called Customer Service and they were the worst! The person put me on hold to speak with a so-called supervisor which was a big waste of time.
Could give me a solid reason as to the late fee and wouldn't remove it from my account!
No wonder they are closing up shop! Terrible customer service!
Omaha, Nebraska
Never a problem
We never have had a problem with Figis. Hate to see them stop their food section. But after reading all the reviews, I can see why.
Marshfield, Wisconsin
Resolved: Missed Cookies
The merchandise was delivered.
This was solved when the package actually did get delivered on time before Christmas. Initially, I could not reach anyone at Figi's who would help me.
I even asked the order desk to have someone call me, but they told me no one can call out on their phones. People can only call in.
Amazing! I will not deal with them again.
This was actually resolved. FedEx got the package in time for Christmas.
It would have been so much easier if Figi's would have spoken to me when I called them. They would not answer me and kept putting me on hold.
I finally gave up. So there was no loss, just a lot of angst with this company .
I ordered the two pound cookie tin on December 8 to be shipped to Colorado as a gift. They were to arrive before Christmas.
The order wasn't shipped until December 18. Today I tracked the order on Fed Ex. They expect the package to be at the destination on December 26. This is very poor service on Figi's part.
I ordered in plenty of time for Christmas. What's with the delivery date of the day after? I've tried to call them, but no one in their office will help. I've since given up.
Too many problems with them. For one thing I never got an e-mail confirmation on my order. I called them two different times to get the order number before I got my order with the correct information. I just never will order from them again.
There's too many good vendors out there.
They seem to be beset with problems. Beware of Figi's.
Preferred solution: Full refund
It turned out that the order was received much ahead of the actual date on the FedEx site. So it was all resolved.
It would have just helped if Figi's would have talked to me. No one at Figi's would answer me when I tried to call. They kept putting me on hold until I finally gave up. So there was no loss with this order.
I would really hesistate to call them in the future for any orders simply due to their customer service. The food has been really good.
System is lieing
Attempt to make my payment by there system was told by there system didnt owe anything month later got a letter saying my bill was pass due and add late fee.need to fix there system try to tell it not my the prombem your system lie credit service is very bad
Never had a problem!
Ordered from them for years... never had a problem!!!
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I won't pay by phone, I read one complaint from a customer that she authorized a payment and they took and paid her full bill amount which made her bank account have overdrafts. They should of let us know!
I too have been trying to pay my bill to no avail. It is absolutely terrible that they could not let their customers kmow they were going out of business.
I read one comment they decided to call in a payment and they took the whole balance, I don't think so. I will wait to get a closing bill!