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I am so sick of this situation. I have been placing holiday orders via figis for over decade but this year will be my last. I placed an order for several gift baskets to be delivered to different destinations early this month and a week later i had a message left on my...
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1.0
#1150026
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I was inundated with catalogs from Figi's so I ordered my son's Christmas gift. I live in Alabama; he's in California. I ordered on 12/9. They didn't ship until 12/17 by FedEx SmartPost. The tracking number said it would arrive 12/22 (today). They handed it off to the...
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1.0
I didn't like
  • Talking to idiots about my problem
#1154274
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I was astounded at the poor service I received from Figi's Gifts. In late Nov 2017 my father passed away. In early Dec he received a Figi's catalog in the mail. He had always ordered Christmas baskets for his 4 children so I decided to order 4 nice gift baskets to be...
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1.2
I didn't like
  • Astounded at the poor service i received
#1164106
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Figis - Bought pro duct

Figis
#1164991
2.7
Details
Paid for dried fruit tray December 28th and yet to receivr
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Figis - Did not delivery my last gift

Figis
#1160890
Delivered half my gifts do every year guess met my limit no longer by figus little packs cheese nuts not worth it, overrated over priced lost several cutomers with me good riddings cheesy little gifts
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Figis - Billing/ Bad customer service

Figis
#1146153
2.8
Details
Today i was calling to find out why im being charged for order never received back in August. I called previously and keep getting switched to different people that cant help. Theres an order i was trying to cancel. I was on the phone over 30 minutes with 3 different people. Still not resolved.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Figis - Product was not as advertised in magazine

Figis
#1156820
1.0
Details
Purchased candies of Christmas. Advertised as 6 flavors. All tasted the same, plain sugar candies.Even cinnamon had no taste. Tried to call several times, different times of day . Was told to hold and hold and hold .all recorded. Cant get live person. Have nothing good to say about this Co. 30.00 in the thrash.
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Advertised vs Delivered

I have ordered from you for the past 5 years in a row with no issue. This year, I placed 3 separate orders. Unbeknownst to me, even though I paid almost $17 in shipping fees, you shipped fed ex sure post. One of my orders went to a very rural area, and had a mailbox...
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1.7
#1158151
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I placed an order for gift packages to be sent to four different locations as Christmas gifts..as it got close to Christmas I called to check on my orders...after three weeks Iwas told I wasn't even in the system..place on hold for1/2 hour only to be told...
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#1164646
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I placed my order prior to Christmas and received a confirmation email that said it would be delivered on January 4, 2018. After Christmas, I went in to check the tracking and it had been CANCELED! I immediately When I finally got in touch with Figi on January 2nd they...
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1.2
I liked
  • Convenience of on line shopping
I didn't like
  • Order process
#1160633
Reply to reviews
My name is Peggy Sue Blackmon. The account Number that was given to me was 22-293732509-D2. I ordered some lamps from Figis in August 2016. I called back the same evening to cancel the order, The representative then informed that she couldn't cancel the order because...
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Anonymous
Jody

CALLING THE BETTER BUSINESS BUREAU! DO NOT ORDER FROM THIS COMPANY!!!!!!

Anonymous
Jody

VERY RUDE CUSTOMER SERVICE AND THEY ARE INEPT AT THEIR JOBS!!!!!! HORRIBLE SERVICE!!!!!!

1.9
I didn't like
  • Ineffective customer support and service
#1013702
Reply to reviews
I ordered two boxes of outside lights, they were too small, returned immediately, they sent me a bill with credit for one, called them to advise sent both boxes back then they sent me a bill still for 40.98 for what? I sent everything back ! now 6months later they're...
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#1135688
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Portions are misleading and extremely small for the price. Received Gooey Butter cake that advertises a portion size to feed 12, and I got two mini cakes the same size of what I get in Walmart's bakery for $2.99. I guess the portions should be cut into one inch slices....
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1.6
#1157972
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TOTAL NIGHTMARE. Could not get my order straight, promised a free gift, $10 discount, got neither. I have a string of e-mail from there customer (NO) service representative who said I would receive both, still got neither. Spent way too much time on HOLD to get this...
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Anonymous
Lava

I work for this company, you wouldn't receive a free gift and a discount, it's not policy

#1150945
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