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Additional Fees
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Poster increased review rating.

Bad customer service I have used Figi's gifts in the past and had no problems until this year. I sent gifts to my children and grandchildren and they did not receive their package although they sent an email stating that it had shipped.

They never received their package so I called customer service and the person I spoke with was beyond rude. They could not give me a valid answer about where the package was. First they said no one signed for it so it went back then they said it was, and I quote "in transition". When I asked to speak with a supervisor the rep would not let me.

She gave me a tracking number and said it was my problem. They still have not received their order.

When I asked for a refund/credit, they refused. I will never do business with them

Product or Service Mentioned: Figis Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $63.

Preferred solution: Full refund.

I didn't like: Customer service, Lack of knowledge, Deceptive business practices, False claims by customer service.

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