Product: Figis Customer Care Clear all filters (17 of 17 reviews match)
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do not order from this figis company they will screw you...only delivered 1 item of the 2 items I ordered and made the recipient to pay for it upon delivery absolutely the worst place to do biz. with...please do not order anything from them...they hung on me in...
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Figis Customer Care
#1166747
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I placed my order prior to Christmas and received a confirmation email that said it would be delivered on January 4, 2018.After Christmas, I went in to check the tracking and it had been CANCELED! I immediately When I finally got in touch with Figi on January 2nd they...
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1.2
Product
Figis Customer Care
I liked
  • Convenience of on line shopping
I didn't like
  • Order process
#1160633
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The call just kept saying do you want to use your credit card or apparently they have a figis account. Kept saying no. Tried to get a live body all I got was a confirmation number.I got no satisfaction from this automatic equipment that businesses use so they don't...
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Figis Customer Care
#1148008
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Figis - Billing/ Bad customer service

#1146153
2.8
Details
Today i was calling to find out why im being charged for order never received back in August. I called previously and keep getting switched to different people that cant help. Theres an order i was trying to cancel. I was on the phone over 30 minutes with 3 different people. Still not resolved.
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Website
I have never bought from this site (don't even live in the country) and never signed up.Unsubscribed three times now yet continue to receive their emails almost every day, sometimes twice a day. I would highly recommend people stay well clear of this place unless you...
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Figis Customer Care
#1137178
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I ordered two boxes of outside lights, they were too small, returned immediately, they sent me a bill with credit for one, called them to advise sent both boxes back then they sent me a bill still for 40.98 for what?I sent everything back ! now 6months later they're...
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Figis Customer Care
#1135688
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I don't know what happened to Figi's this holiday season, as I had bought gifts from them for at least three years.However, I'll never purchase anything from them again. I literally waited on the phone to speak with someone more than 30 minutes multiple times, only to...
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1.9
Product
Figis Customer Care
I didn't like
  • Inability to reach anyone by phone
  • Order process
  • Follow-up
#981157
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Never received any confirmation.Tried MANY times to call only to be disconnected. Sent two different emails that say they will response within 24 hours, never got a response form that either so far being 4 days. Finally received a message that one item wasn't...
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Figis Customer Care
#976803
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Nearly impossible to talk (on the phone) to a Figi's Customer Service Rep ...Wait time is at least 15-30 min! To cancel a shipment cannot be done even if it hasn't yet been shipped. Once it's in the "system" it is a done deal. If a mistake is made in placing an order...
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Anonymous
Anonymous

I waited 1. 1/2. HR and still no Body to talk to.if business is that *** good I'd say get some more frickin help going to order from someplace else.TsIn wisconsin

Product
Figis Customer Care
#973757
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FOLLOW UP NEXT DAY TOLD SHIPPED BY SIDNEY, THEN WHILE ON PHONE ON IMPORTANT CALL GET A CALL FROM FIGIS CREDIT 2 DAYS LATER, & MIND YOU THEY DONT LEAVE A MESSAGE, I CALLED # BACK LADY TALKS TO YOU LIKE YOUR AN ***, SAID "O WE CALLED YOU FROM CREDIT DEPT. YOU DIDNT...
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Anonymous
Anonymous

Am glad I read your comment how nad Figis is! Saved myself alot of grief!!

1.0
Product
Figis Customer Care
I liked
  • Use to be reputable
I didn't like
  • Figis changed for the worst
#973303
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I ordered a gift for my sister for Christmas, the confirmation sent to me had the wrong address on it, that same day I called to have it corrected spent 45 minutes on the phone getting no help just being transferred from one person to another and being put on hold for...
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Product
Figis Customer Care
#970198
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