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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

Purchased gifts for holidays on December 10. That is correct, December 10...shipping to arrive to customers on December 20.

Went to website on Dec 20 to confirm delivery. No order to be found - although I have hard copies of complete transaction. The told me that their new system had somehow "lost" the order. Called them back, no way to send on time...they then would reduce the cost on shipping to assist their mistake.

Original order was for 127.92...they could now deliver the same product order LATE for only 238.91. Made numerous phone calls, faxed information, all to be LIED to about correcting the order, hung up on or refusing to take call (both customer service and management), no return calls when receiving multiple invoices (3) all for different amounts in the mail...receiving multiple invoices on email too. They have charged my cc also. This is the worst company that I have ever experienced in all of my years in the doing business in the gift industry.

Look at the reviews!

Just remember - fun, easy, and rewarding...satisfaction guaranteed - we promise! THIS IS A FUNNY JOKE FROM THEIR WEBSITE CLAIMS

Product or Service Mentioned: Figis Shipping Service.

Reason of review: Order processing issue.

Monetary Loss: $179.

Preferred solution: Full refund.

I didn't like: Inability to reach anyone by phone, Way customer support handled issue, Follow-up, False claims by customer service, No replies to numerous requests.

Company wrote 0 private or public responses to the review from Jan 05, 2017.
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San Francisco, California, United States #1307013

5 yrs in a row, no problems with Christmas orders and products.

Smaller in size than expected. But is what it is.

Getting delivered when I wanted, no.

Always came early LOL, but why fight it.

THIS YEAR. Ghost Billing me 2 months after ordered delivered and paid for.

4 calls, about 2 hours total time, they cannot solve, takes 20 minutes to get

a supervisor on line (so they say), and as I type, probably still not solved despite each time figis told me no more billings coming. Or ignore if got any (got 3 yesterday). Pretty sure WILL NOT order from them again.

Especially after reading all the negative comments.

Guess I got lucky for past previous years. III


I will definietly stay away from this company if this happened to you.

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