Purchased gifts for holidays on December 10. That is correct, December 10...shipping to arrive to customers on December 20.
Went to website on Dec 20 to confirm delivery. No order to be found - although I have hard copies of complete transaction. The told me that their new system had somehow "lost" the order. Called them back, no way to send on time...they then would reduce the cost on shipping to assist their mistake.
Original order was for 127.92...they could now deliver the same product order LATE for only 238.91. Made numerous phone calls, faxed information, all to be LIED to about correcting the order, hung up on or refusing to take call (both customer service and management), no return calls when requested...now receiving multiple invoices (3) all for different amounts in the mail...receiving multiple invoices on email too. They have charged my cc also. This is the worst company that I have ever experienced in all of my years in the doing business in the gift industry.
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Just remember - fun, easy, and rewarding...satisfaction guaranteed - we promise! THIS IS A FUNNY JOKE FROM THEIR WEBSITE CLAIMS
Product or Service Mentioned: Figis Shipping Service.
Reason of review: Order processing issue.
Monetary Loss: $179.
Preferred solution: Full refund.
I didn't like: Inability to reach anyone by phone, Way customer support handled issue, Follow-up, False claims by customer service, No replies to numerous requests.