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Ordered several items, and chose them over Harry and David's because of better price. Baklava in my order was on sale for $10 off. Checked out on web site and all was good, but when I got confirmation email a few hours later I was charged full price for sale item. Basically over charged by $10 from the agreed on price during checkout. (This is very unethical if not illegal...)

So I went to web site and put same items in my cart, and it showed the sale price just like before. I took a screen shot and sent email to customer service with screen shot along with explanation. They replied to my email and told me I needed to call customer support and closed my case as "resolved".

I called customer service, after 20 minutes on hold I spoke with a nice lady. She looked into it and confirmed that I was in fact over charged, but she was not authorized to do anything about it, and could not cancel my order because it "may have already shipped". She told me to call back in an hour when supervisors would be in the office. So I called back in about 2 hours, and after 20 minutes on hold again I spoke to another customer support person, and was told again that "supervisors were not available" and to call back again.

There is no way that this was an accident, this company is fraudulent!

So I had already spent more than $10 worth of my time, so I figured I should just cut my losses and deal with being ripped off. I filed a complaint with my credit card company, and the BBB, an will never ever do business with this unethical/criminal company again!

P.S. The Baklava was terrible and stale, but the other items were OK.

Reason of review: Pricing issue.

Monetary Loss: $10.

Preferred solution: I don't believe that you will attempt to make this right as I have given you multiple opportunities and you seem to only care about keeping any money that you scammed me out of. I will NEVER do business with you again!.

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