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My name is Peggy Sue Blackmon. The account Number that was given to me was 22-293732509-D2. I ordered some lamps from Figis in August 2016. I called back the same evening to cancel the order, The representative then informed that she couldn't cancel the order because...
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Anonymous
Geobak

This company has become too big and is terrible at communicationHad a Christmas present that was damaged due to poor packaging or Fed Ex handlingTook nearly two months to get ...

h.kitchener
h.kitchener

Sounds like you sent the merchandise back but they did not enter the return into their system---not an uncommon problem with many companies. You have notified them of what hap...

1.9
I didn't like
  • Ineffective customer support and service
#1013702
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One of their cakes was sent to me as a birthday present via FedEx. The driver left it outside the door, and when I retrieved it, there were about 500 ants inside the box, even inside the cheesy plastic wrap for the cake. The only thing to do with it was discard it in...
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1.0
#1046365
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RECEIVED CATALOGS WITH $750.00 APPROVED CREDIT LIMIT - I PLACED OREDER ON PHONE FOR 2 ITEMS WITH NO PAYMENTS TIL FEBRUARY 2017 SINCE WEBSITE DOES NOT WORK PROPERLY, WAITED OVER 30 MINUTES A PHONE CALL - during 3 calls to company UNREAL HOLDTIMES TO PLACE AN ORDER TO...
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Anonymous
Anonymous

Am glad I read your comment how nad Figis is! Saved myself alot of grief!!

1.0
I liked
  • Use to be reputable
I didn't like
  • Figis changed for the worst
#973303
Reply to reviews

Figis - Wrong address

Figis
#1092559
Customer service rep..called me weeks after placing order and told me my order will be shipped to my phsical address within 5-7 b.days. a month later I called back they cant find my order, but said I need a down payment
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Figis - Poor quality! Very rude customer service!

Figis
#1048410
1.0
Details
OMG! They will turn you over to collections on your credit report for $15.00! Which I disputed was not mine ! Are you kidding me???? they're going to waste time and money to turn you over to collections for nothing! what a joke ! Stay away from this crappy catalog company!
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Figis - Made pymt

Figis
#1041327
Talked cs processed pymnt could not automated
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Grill Review

Figis
#1010858
2.1
Details
I have bought the indoor grill and it stopped working, they replaced it and it stopped working in the middle of my COOKING... I'M HUTT!
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I received a catalog in the mail with a preapproved credit offer. The offer said I could order up to $300.00 worth of stuff and pay for it in 6 easy payments of $50.00. So, I ordered my kids Christmas gifts. I waited and waited. No gifts arrived. Three weeks after I...
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Anonymous
mae

I trust no one

Anonymous
Anonymous

Wow. If you put all your faith in a "pre-approved" credit offer to buy your kids presents, you're really dumb.

1.0
I didn't like
  • Lied and now my kids do not have gifts for christmas
#968680
Reply to reviews
I order a sheet set when i received my item it was a fleece set something i did not want. So i call customer to tell them my item was wrong she then switch me to a supervisor who was so rude to me tells me i had to pay 8.99 to return the item she then proceed to tell...
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4.0
#920033
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I am upset about the Christmas basket, i bought. I did not thunk it was giingbto be that small. The bag of coffee was so little it made 4 pods for kcups, = one pot of coffee, the sausage, and ham was so small. I was really disappointed, because in the book and online...
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1.8
I didn't like
  • Worst possible quality
#956359
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I ordered a gift for my sister for Christmas, the confirmation sent to me had the wrong address on it, that same day I called to have it corrected spent 45 minutes on the phone getting no help just being transferred from one person to another and being put on hold for...
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#970198
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I have received this gift every year. We never use it, so I thought maybe exchange it for a healthier product so it doesn't go to waste. The quality is horrible. Unhealthy. Says you can return they stand behind their product except when you call and they argue with you...
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2.3
#973107
Reply to reviews
Gifts incorrectly shipped to billing address - prior orders DID GO to correct shipping address. Upon getting EMail showing shipment information, I immediately contacted Fijis - on hold 30 minutes. The phone rep said "hello hello hello" and hung up - probably trying to...
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Anonymous
Anonymous

Issue resolved - got refund for incorrectly shipped items

1.8
I liked
  • Convenience of on line shopping
I didn't like
  • Ineffective customer support and service
#977975
Reply to reviews
Nearly impossible to talk (on the phone) to a Figi's Customer Service Rep ... Wait time is at least 15-30 min! To cancel a shipment cannot be done even if it hasn't yet been shipped. Once it's in the "system" it is a done deal. If a mistake is made in placing an order...
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Anonymous
Anonymous

I waited 1. 1/2. HR and still no Body to talk to.if business is that *** good I'd say get some more frickin help going to order from someplace else.TsIn wisconsin

#973757
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