Figis - Don't buy this stuff
One of their cakes was sent to me as a birthday present via FedEx. The driver left it outside the door, and when I retrieved it, there were about 500 ants inside the box, even inside the cheesy plastic wrap for the cake. The only thing to do with it was discard it in...Read more
My name is Peggy Sue Blackmon. The account Number that was given to me was 22-293732509-D2. I ordered some lamps from Figis in August 2016. I called back the same evening to cancel the order, The representative then informed that she couldn't cancel the order because...Read more
I didn't like
- Ineffective customer support and service
I ordered a box of 24 customized Petit fours. I should have said "Merry Christmas Love Papa. I didn't open the box upon delivery. When I gave the gift to my grandchildren, they opened the box. It said "Merry Christmas" and then no love papa Very unhappy with this kind...Read more
I didn't like
- Quality of order
Figis - Wrong address
Customer service rep..called me weeks after placing order and told me my order will be shipped to my phsical address within 5-7 b.days. a month later I called back they cant find my order, but said I need a down payment
Figis - Poor quality! Very rude customer service!
OMG! They will turn you over to collections on your credit report for $15.00! Which I disputed was not mine ! Are you kidding me???? they're going to waste time and money to turn you over to collections for nothing! what a joke ! Stay away from this crappy catalog company!
Figis - Made pymt
Talked cs processed pymnt could not automated
I have bought the indoor grill and it stopped working, they replaced it and it stopped working in the middle of my COOKING... I'M HUTT!
Purchased gifts for holidays on December 10. That is correct, December 10...shipping to arrive to customers on December 20. Went to website on Dec 20 to confirm delivery. No order to be found - although I have hard copies of complete transaction. The told me that their...Read more
I didn't like
- False claims by customer service
- No replies to numerous requests
Bought Licorice Lovers Mix through PCH. Assumed because of the Figis name the product would be of high quality. Not so. The sealed package was opened and the product was as stale as I've ever tasted. As a Licorice Lover, (fresh), I was disappointed. I've had better...Read more
I don't know what happened to Figi's this holiday season, as I had bought gifts from them for at least three years. However, I'll never purchase anything from them again. I literally waited on the phone to speak with someone more than 30 minutes multiple times, only to...Read more
I didn't like
- Inability to reach anyone by phone
- Way customer support handled issue
Figis had the worst customer service ever period. I order a shoe rack which was missing a part i called customer service and tild them my problem. First, they never send the part. Second, I ask them to send me a return label, which they never did. Its 8-months later...Read more
We ordered an item from figi's and payed for premium shipping to insure receipt by Christmas. When we found out the shipment wasn't made, we contacted figi to find out why. We talked with a hate filled supervisor who informed us the items were backordered and wouldn't...Read more
I ordered $143.00 in your products and the fudge I received was the worst tasting stuff I have ever had. You bragged about how good it was and I feel I was ripped off. I sent some items as a gift heaven forbid I certainly hope I am not embarrassed by your products....Read more
I am very disappointed with this year's order. No name was included about who sent the gift and the salutation. Plus, the gift and free gift were both sent to my friend. I told the salesperson to send the free gift to me. I have called numerous times but every time I...Read more
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