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One of their cakes was sent to me as a birthday present via FedEx. The driver left it outside the door, and when I retrieved it, there were about 500 ants inside the box, even inside the cheesy plastic wrap for the cake. The only thing to do with it was discard it in...
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1.0
#1046365
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My name is Peggy Sue Blackmon. The account Number that was given to me was 22-293732509-D2. I ordered some lamps from Figis in August 2016. I called back the same evening to cancel the order, The representative then informed that she couldn't cancel the order because...
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Anonymous
Geobak

This company has become too big and is terrible at communicationHad a Christmas present that was damaged due to poor packaging or Fed Ex handlingTook nearly two months to get ...

h.kitchener
h.kitchener

Sounds like you sent the merchandise back but they did not enter the return into their system---not an uncommon problem with many companies. You have notified them of what hap...

1.9
I didn't like
  • Ineffective customer support and service
#1013702
Reply to reviews
I ordered a box of 24 customized Petit fours. I should have said "Merry Christmas Love Papa. I didn't open the box upon delivery. When I gave the gift to my grandchildren, they opened the box. It said "Merry Christmas" and then no love papa Very unhappy with this kind...
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2.7
I liked
  • Variety
I didn't like
  • Quality of order
#987096
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Figis Christmas Breakfast Gift Basket Review

Figis
#1048410
1.0
OMG! They will turn you over to collections on your credit report for $15.00! Which I disputed was not mine ! Are you kidding me???? they're going to waste time and money to turn you over to collections for nothing! what a joke ! Stay away from this crappy catalog company!
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Short Review for May 01, 2017, Other

Figis
#1041327
Talked cs processed pymnt could not automated
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Grill Review

Figis
#1010858
2.1
I have bought the indoor grill and it stopped working, they replaced it and it stopped working in the middle of my COOKING... I'M HUTT!
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Figis Shipping Service Review

Figis
#984434
1.2
I ordered to christmas present to be delievered to two different addresses before and neither of them recived their package yet
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Purchased gifts for holidays on December 10. That is correct, December 10...shipping to arrive to customers on December 20. Went to website on Dec 20 to confirm delivery. No order to be found - although I have hard copies of complete transaction. The told me that their...
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Anonymous
david

5 yrs in a row, no problems with Christmas orders and products.Smaller in size than expected. But is what it is.Getting delivered when I wanted, no. Always came early LOL, but...

Anonymous
Anonymous

I will definietly stay away from this company if this happened to you.

1.3
I didn't like
  • Follow-up
  • Way customer support handled issue
  • Inability to reach anyone by phone
#985848
Reply to reviews
Bought Licorice Lovers Mix through PCH. Assumed because of the Figis name the product would be of high quality. Not so. The sealed package was opened and the product was as stale as I've ever tasted. As a Licorice Lover, (fresh), I was disappointed. I've had better...
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#983155
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I don't know what happened to Figi's this holiday season, as I had bought gifts from them for at least three years. However, I'll never purchase anything from them again. I literally waited on the phone to speak with someone more than 30 minutes multiple times, only to...
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1.9
I didn't like
  • Way customer support handled issue
  • Order process
  • Inability to reach anyone by phone
Reply to reviews

Figis had the worst customer service ever period. I order a shoe rack which was missing a part i called customer service and tild them my problem. First, they never send the part. Second, I ask them to send me a return label, which they never did. Its 8-months later...
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1.7
Product
#980572
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We ordered an item from figi's and payed for premium shipping to insure receipt by Christmas. When we found out the shipment wasn't made, we contacted figi to find out why. We talked with a hate filled supervisor who informed us the items were backordered and wouldn't...
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Anonymous
Anonymous

You sound a bit hate-filled yourself. Maybe you were a little hateful to the phone rep who has nothing to do with shipping your order? I think you were. Shame on you.

#979998
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I ordered $143.00 in your products and the fudge I received was the worst tasting stuff I have ever had. You bragged about how good it was and I feel I was ripped off. I sent some items as a gift heaven forbid I certainly hope I am not embarrassed by your products....
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#979976
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I am very disappointed with this year's order. No name was included about who sent the gift and the salutation. Plus, the gift and free gift were both sent to my friend. I told the salesperson to send the free gift to me. I have called numerous times but every time I...
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1.0
I didn't like
  • Poor customer service
  • Disappointed
#979868
Reply to reviews