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Bad customer service I have used Figi's gifts in the past and had no problems until this year. I sent gifts to my children and grandchildren and they did not receive their package although they sent an email stating that it had shipped. They never received their...
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1.4
I didn't like
  • Lack of knowledge
  • Deceptive business practices
  • Customer service
#1148848
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I placed an order for two 2lb boxes today with their just awful automated service, they were 9$ each no where does it tell you how much shipping is unless you have an order blank in hand. I had already placed another order I shudder to say. I opted for faster shipping...
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#1148008
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I ordered the caramel tin and it must be leftover Halloween candy because the tin is Halloween and the candy is that hard too. Terrible!!! I won't be buying from there again ..Its a shame the price of there items and then get crap. I hope what I ordered for a good...
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2.4
I didn't like
  • Order
#1145542
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Figis - Billing/ Bad customer service

Figis
#1146153
2.8
Details
Today i was calling to find out why im being charged for order never received back in August. I called previously and keep getting switched to different people that cant help. Theres an order i was trying to cancel. I was on the phone over 30 minutes with 3 different people. Still not resolved.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Figis - Misleading pictures very small items

Figis
#1133385
misleading pictures tiny little rip off items they look good in the pic but when you get them they are small little item. Maybe 10 times smaller than the pics.misleading pictures tiny little rip off items they look good in the pic but when you get them they are small little item. Maybe 10 times smaller than the pics. {{REDACTED}}
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Figis - Wrong address

Figis
#1092559
Customer service rep..called me weeks after placing order and told me my order will be shipped to my phsical address within 5-7 b.days. a month later I called back they cant find my order, but said I need a down payment
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Figis - Poor quality! Very rude customer service!

Figis
#1048410
1.0
Details
OMG! They will turn you over to collections on your credit report for $15.00! Which I disputed was not mine ! Are you kidding me???? they're going to waste time and money to turn you over to collections for nothing! what a joke ! Stay away from this crappy catalog company!
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I have never bought from this site (don't even live in the country) and never signed up. Unsubscribed three times now yet continue to receive their emails almost every day, sometimes twice a day. I would highly recommend people stay well clear of this place unless you...
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#1137178
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I ordered two boxes of outside lights, they were too small, returned immediately, they sent me a bill with credit for one, called them to advise sent both boxes back then they sent me a bill still for 40.98 for what? I sent everything back ! now 6months later they're...
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#1135688
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One of their cakes was sent to me as a birthday present via FedEx. The driver left it outside the door, and when I retrieved it, there were about 500 ants inside the box, even inside the cheesy plastic wrap for the cake. The only thing to do with it was discard it in...
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Anonymous
steve

thanks for the coments I was getting ready to put a order for the first time thanks I will go to another co.

1.0
#1046365
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My name is Peggy Sue Blackmon. The account Number that was given to me was 22-293732509-D2. I ordered some lamps from Figis in August 2016. I called back the same evening to cancel the order, The representative then informed that she couldn't cancel the order because...
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Anonymous
Jody

CALLING THE BETTER BUSINESS BUREAU! DO NOT ORDER FROM THIS COMPANY!!!!!!

Anonymous
Jody

VERY RUDE CUSTOMER SERVICE AND THEY ARE INEPT AT THEIR JOBS!!!!!! HORRIBLE SERVICE!!!!!!

1.9
I didn't like
  • Ineffective customer support and service
#1013702
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I ordered a box of 24 customized Petit fours. I should have said "Merry Christmas Love Papa. I didn't open the box upon delivery. When I gave the gift to my grandchildren, they opened the box. It said "Merry Christmas" and then no love papa Very unhappy with this kind...
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2.7
I liked
  • Variety
I didn't like
  • Quality of order
#987096
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Purchased gifts for holidays on December 10. That is correct, December 10...shipping to arrive to customers on December 20. Went to website on Dec 20 to confirm delivery. No order to be found - although I have hard copies of complete transaction. The told me that their...
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Anonymous
david

5 yrs in a row, no problems with Christmas orders and products.Smaller in size than expected. But is what it is.Getting delivered when I wanted, no. Always came early LOL, but...

Anonymous
Anonymous

I will definietly stay away from this company if this happened to you.

1.3
I didn't like
  • Way customer support handled issue
  • Follow-up
  • Inability to reach anyone by phone
#985848
Reply to reviews
Bought Licorice Lovers Mix through PCH. Assumed because of the Figis name the product would be of high quality. Not so. The sealed package was opened and the product was as stale as I've ever tasted. As a Licorice Lover, (fresh), I was disappointed. I've had better...
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#983155
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