1.8
  • Fast Delivery3 votes
  • Item1 votes
  • Employee who took order1 votes
  • Rude customer service12 votes
  • Way customer support handled issue5 votes
  • Pictures mis-represent product2 votes
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  • Mar 02
  • Food Delivery
  • Plymouth, Michigan
  • Return Policy
  • 6
  • REVIEW RATING 4/5

I have been a long time customer of Figi's. For the first time, I returned a product due to not being satisfied with it. They charged $10.99 to my account for a postage and handling fee. I called and asked them if they would waive that fee, being I have always paid previous bills on time and that I'm a long time customer, they refused to do it. I even spoke with a supervisor, and they refused as... Read more

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  • Feb 20
  • Food Delivery
  • La Plata, Maryland
  • Valentines Day Candy
  • 14
  • REVIEW RATING 3/5

I ordered four boxes of heart shaped Valentine's day candy for my grandchildren. It did not arrive at my house until February 17th. I wanted to give it to them on Valentine's day. I am very disappointed. I had to go out and get them something else. I don't know if I'll ever order anything else from you. I don't understand why it was late as I ordered it in plenty of time. If I order something... Read more

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  • Feb 14
  • Food Delivery
  • Online Order
  • 14
  • REVIEW RATING 4/5

I have ordered from Figi's a few times. I would have ordered many more times had I not have had so many problems with getting the promo codes and/or free shipping they offered to be honored. They are losing many customers by letting this happen. There was a time when I called to resolve these matters; but the funny thing is, the prices nor promos were not the same when I tried to order by phone.... Read more

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  • Feb 05
  • Food Delivery
  • Rome, New York
  • Cancellation Policy
  • 50
  • REVIEW RATING 4/5

I ordered off line When ordering off line they offered free shipping. I entered the promo code they showed for that order. As I said they offered free shipping. I also gave them a specific date the item was suppose to be delivered by. When I attempted to check out I noticed on the bill where I had been charged shipping. I contacted then and explained they charged me for shipping. They tell me I... Read more

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  • From mobile
  • Figis
  • Feb 05
  • by anonymous
  • #590930

Stale products.Worst fruitcake I have ever purchase. Add comment

  • Jan 30
  • Food Delivery
  • Chicago, Illinois
  • Supervisor
  • 29
  • REVIEW RATING 4/5

Two arude Suoervisors messed up my tracking label and ordwr and had the nerve to tell me, a fourty year customer, to call Fed Ex. The phone customer serbices of Figi are great, but the supervisors, were not trained priperly or perhaps they trained each other I made a phone complaint, but I am writing, because they may distort the report or tape I am a Teachers Retiree and Administrator. You do... Read more

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  • Jan 19
  • Food Stores
  • Saint Catharines, Ontario
  • Mixed Nuts
  • 1
  • 1
  • 47
  • REVIEW RATING 4/5

I received a tin of assorted nuts at Christmas as a gift .They were very stale and I found it curious that the packaging did not state where these nuts were from and no best before date. I will be looking into this further as I'm sure there are guidelines that are not being adhered too.It seems to me that your products are coming into Canada with no restrictions . We have many squirrels that may... Read more

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  • Jan 13
  • Food Delivery
  • Thunderbolt, Georgia
  • Christmas Gifts
  • 1
  • 1
  • 13
  • REVIEW RATING 3/5

I did a order that was suppose to be delievered by Christmas as Christmas gifts. Never arrived that really sucked. But even though it did not arrive by Christmas or any other day . I am still getting charged for it. They are a burn. Read more

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  • From mobile
  • Figis
  • Jan 13
  • by anonymous
  • #581926

The Fruitcake I ordered for Christmas was very stale. Awful. Add comment

  • Jan 12
  • Food Delivery
  • New York, New York
  • Chocolate
  • 52
  • REVIEW RATING 4/5

I don't know what I found to be the most offensive thing about this company; the horribly low quality of the food/chocolate/candy, the absurdly high prices, the ridiculously high shipping, the deceptive product photography, the terrible customer service, or the fact that they built a business based on gift giving so that they can take advantage of people since it is generally considered rude to... Read more

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