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2.2 Based on 58 reviews
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  • Customers like
    • Fast delivery 4
    • Employee who took order 2
    • Taste 2
  • Customers don't like
    • Rude customer service 13
    • Way customer support handled issue 7
    • Worst possible quality 2
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  • From mobile
  • 7 hours ago
  • #905684

Customer service,lot to be desired. They readwhats on screeni in front of them,and not listen to problem at hand All customers are nkt wrong. Ya need to listen or employ proper personal !!!!

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Made my order for Christmas 2014.Figi's double mailed part of my order.I called Customer service. They said don't send it back it was parrishable.The representative said my account would be corrected.Got my payments.The bill was right.I paid it.Now 7/08/16 I get a notice from a collection agency.Called Figi's Customer service. A very rude woman said she didn't want to talk about it.I am contesting the charges.They are very Crooked.Don't ... Read more

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  • From mobile
  • Jun 28
  • #873302

Yes I just received bill for my order and I was supposed to get free shipping but they charged me for it???

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Very difficult to make on time payments on line. Only shows to make two payments. I make all my payments on 3rd of month but then up pops another one due later in the month. I have stopped ordering because of this on going problem.

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  • From mobile
  • Jun 11
  • #863966

Figis is terrible very plain and very simple,even after you ordered the ammount allowed they still bombard you with catalogues eventhough you call them and tell them you dont wish to order anymore at this time they should respect the customers wishes.

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  • From mobile
  • May 13
  • #847230

Package came mashed and melted.

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At Christmas time I ordered gifts. Did not make payments, I paid for the entire order. Then at Easter I ordered another gift for two little boys. Order was addressed wrong so arrived late. Paid all but two dollars of the Easter gift. Now they say I owe 15.00 in late charges and then an amount that is back to what it was before I ordered the Easter order. I will NEVER order from them again. Do not want their catalogs. I am through with... Read more

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I am so upset with this company...I spent over $100 in a large basket with next day delivery. It was not shipped until three days after my order. Upon delivery, the items were all melted. The cheeses and chocolates like soup (included photo of the messy stuff). It went straight to the trash. The company refunded me my money, which was the minimum I expected, as they sold me a faulty product. But this company also wasted my time by not delivering... Read more

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At Christmas, one of the gifts I ordered was never delivered. When I called customer service I was told it would be sent again. It didn't. When I called again, I was told that it had been credited to my card and not sent. Both customer service reps were extremely rude and offered no help Read more

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I ordered $120.00 worth of item and paid $31.00 in shipping charges. This purchase was made on the 16th of Apr. I get an email on the 19th of Apr stating that any order over $50.00 gets free shipping. I contacted the company and was told that they could not refund the shipping charges but I could order more items to get the free shipping. I will not order from this company again and will let all of my friends and family know not to order from... Read more

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