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  • Customers like
    • Fast delivery 4
    • Employee who took order 2
    • Taste 2
  • Customers don't like
    • Rude customer service 13
    • Way customer support handled issue 7
    • Worst possible quality 2

I am so upset with this company...I spent over $100 in a large basket with next day delivery. It was not shipped until three days after my order. Upon delivery, the items were all melted. The cheeses and chocolates like soup (included photo of the messy stuff). It went straight to the trash. The company refunded me my money, which was the minimum I expected, as they sold me a faulty product. But this company also wasted my time by not delivering a good product in good condition. They would not consider a small discount on a new order, as they... Read more

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  • From mobile
  • Figis
  • Apr 23
  • #835301

At Christmas, one of the gifts I ordered was never delivered. When I called customer service I was told it would be sent again. It didn't. When I called again, I was told that it had been credited to my card and not sent. Both customer service reps were extremely rude and offered no help Add comment

Resolved

I ordered $120.00 worth of item and paid $31.00 in shipping charges. This purchase was made on the 16th of Apr. I get an email on the 19th of Apr stating that any order over $50.00 gets free shipping. I contacted the company and was told that they could not refund the shipping charges but I could order more items to get the free shipping. I will not order from this company again and will let all of my friends and family know not to order from this company. This company does not treat their customers with any kind of respect Read more

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I paid my Figi's Bill, in full, on Feb. 11 of this year using the online pay option-I used an electronic check, after the Paypal option didn't work. The site crashed before I could finalize the payment, so I submitted the same amount and check number again and finalized the payment. To my surprise, about 10 minutes later, I received a payment confirmation for the electronic check, correct check number, but double the amount of the bill. I contacted Figi's customer service to be told that *** me must have done something wrong. I requested a... Read more

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  • From mobile
  • Figis
  • Apr 12
  • #828340

Ya. They got order wrong. Around valentines day wont get into that. And now they cant find pymt i sent in few weeks ago. This happened couple yrs ago to and some reps r rude Add comment

today was my granddaughters first easter i had ordered several things from figis. was told i went over the amount i was allowed on credit so i downsized was assured it would get here by easter if their was a problem id recive word on email.i didnt hear anything but nothing ever arrived. called to find out what happened was told by computer it was on hold?????wont be ordering from them again!!!!!!! FIRSTS ONLY HAPPEN ONCE Read more

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Again, I was unable to complete your form asking for name/address etc. concerning a review I submitted. Got my name only on the form before it disappeared? You can find my review which has already been submitted, and I don't want to add 80 words more here, enough is enough of this "run around" either you want to know my complaint or your don't, either you want continued business or you don't, your decide. If you'd like to know the name of the person who sent us the gift, so you can make your apologies directly to him, just let me know. Read more

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Received 3/17/16' from FIGIS, an Easter remembrance from our friend. It was probably the most disappointing thing we've ever received - 3 small plastic bags, weighing under one pound, containing the cheapest candy any store would sell, and a small container of a cheese spread. We were expecting a Ham and a wedge of Swiss Cheese, like was sent for Christmas. Our friend asked us what we received, and was shocked by our response, which was "you really shouldn't buy from this place, their package was a disgrace, etc. etc." and grossly... Read more

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The lead HR recruiter is a convict. In 2015 she was convicted on 5 counts of theft in a business setting. This is the person they let keep employee bank accounts, SS numbers and other personal information. Why would anyone expect this company to respect its customers when they don't even respect employees? Add comment

I did not appreciate all the late fees on my one payment. You've never done that before then twice in one day with 2 different amounts. One was $5.99, other was $15.00. I got the $5.99 amount first. The $15.00 came the next day but was dated 2/25/16. I have so many late fees on the one ticket that I won't be able to pay them right away. I'm sorry but that's all I can do. I am very poor, way below the poverty level. I make $8,000 a year on disability. Read more

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