Submit ›
or
2.2 Based on 55 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Fast delivery 4
    • Employee who took order 2
    • Taste 2
  • Customers don't like
    • Rude customer service 13
    • Way customer support handled issue 7
    • Worst possible quality 2
  • From mobile
  • Figis
  • May 13
  • #847230

Package came mashed and melted. Add comment

At Christmas time I ordered gifts. Did not make payments, I paid for the entire order. Then at Easter I ordered another gift for two little boys. Order was addressed wrong so arrived late. Paid all but two dollars of the Easter gift. Now they say I owe 15.00 in late charges and then an amount that is back to what it was before I ordered the Easter order. I will NEVER order from them again. Do not want their catalogs. I am through with... Read more

Was this review helpful? 1 0

I am so upset with this company...I spent over $100 in a large basket with next day delivery. It was not shipped until three days after my order. Upon delivery, the items were all melted. The cheeses and chocolates like soup (included photo of the messy stuff). It went straight to the trash. The company refunded me my money, which was the minimum I expected, as they sold me a faulty product. But this company also wasted my time by not delivering... Read more

Was this review helpful? 1 0
  • From mobile
  • Figis
  • Apr 23
  • #835301

At Christmas, one of the gifts I ordered was never delivered. When I called customer service I was told it would be sent again. It didn't. When I called again, I was told that it had been credited to my card and not sent. Both customer service reps were extremely rude and offered no help Add comment

Resolved

I ordered $120.00 worth of item and paid $31.00 in shipping charges. This purchase was made on the 16th of Apr. I get an email on the 19th of Apr stating that any order over $50.00 gets free shipping. I contacted the company and was told that they could not refund the shipping charges but I could order more items to get the free shipping. I will not order from this company again and will let all of my friends and family know not to order from... Read more

Was this review helpful? 1 0

I paid my Figi's Bill, in full, on Feb. 11 of this year using the online pay option-I used an electronic check, after the Paypal option didn't work. The site crashed before I could finalize the payment, so I submitted the same amount and check number again and finalized the payment. To my surprise, about 10 minutes later, I received a payment confirmation for the electronic check, correct check number, but double the amount of the bill. I... Read more

Was this review helpful? 0 0
  • From mobile
  • Figis
  • Apr 12
  • #828340

Ya. They got order wrong. Around valentines day wont get into that. And now they cant find pymt i sent in few weeks ago. This happened couple yrs ago to and some reps r rude Add comment

today was my granddaughters first easter i had ordered several things from figis. was told i went over the amount i was allowed on credit so i downsized was assured it would get here by easter if their was a problem id recive word on email.i didnt hear anything but nothing ever arrived. called to find out what happened was told by computer it was on hold?????wont be ordering from them again!!!!!!! FIRSTS ONLY HAPPEN ONCE Read more

Was this review helpful? 0 0

Again, I was unable to complete your form asking for name/address etc. concerning a review I submitted. Got my name only on the form before it disappeared? You can find my review which has already been submitted, and I don't want to add 80 words more here, enough is enough of this "run around" either you want to know my complaint or your don't, either you want continued business or you don't, your decide. If you'd like to know the name of the... Read more

Was this review helpful? 0 0

Received 3/17/16' from FIGIS, an Easter remembrance from our friend. It was probably the most disappointing thing we've ever received - 3 small plastic bags, weighing under one pound, containing the cheapest candy any store would sell, and a small container of a cheese spread. We were expecting a Ham and a wedge of Swiss Cheese, like was sent for Christmas. Our friend asked us what we received, and was shocked by our response, which was "you... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Figis.
Filing a new complaint about
×