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  • Customers like
    • Fast delivery3
    • Employee who took order1
    • Taste1
  • Customers don't like
    • Rude customer service12
    • Way customer support handled issue6
    • Pictures mis-represent product2

  • May 12
  • Food Delivery
  • La Mirada, California
  • Fruit Cake
  • 23
  • REVIEW RATING 4/5

I called Figis this past December to order a fruitcake. After giving the agent all of my info she quoted the final cost which I found objectionable and ended the call. The order was put thru anyway. I found this out when I rec'd the invoice. I called Figis to complain only to be told that the fruitcake was en route. I returned it the same day I rec'd it. Some weeks later I rec'd an invoice for... Read more

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  • May 10
  • Food Delivery
  • Spring, Texas
  • Mothers Day Gift
  • 17
  • REVIEW RATING 4/5

I ordered a package to be delivered this Mother's day. I paid extra shipping charges to have the order delivered in time but Figi's tracking number doesn't show any information after six days. I called Figi's but they were no help. Figi's claims the package was shipped and refused at the receiving end and that is is my responsibility to deal with the shipper. Tracking information doesn't... Read more

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  • From mobile
  • Figis
  • Apr 08
  • by anonymous
  • #619601

I am very disappointed that you no longer offer sugar free candys Add comment

  • Mar 27
  • Food Delivery
  • Lima, Ohio
  • Easter Tin
  • 45
  • REVIEW RATING 4/5

I received the cookies as a thank you gift. The cookies are good and the Easter tin/ pail is cute , however the side is dented. Your packaging had foam at the top and bottom, which in my opinion would not be the likely spots to get damaged. The sides of the container were not padded ,so it was easy for the pail to get dented. I actually have a collection of about two hundred tins so I was... Read more

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  • Mar 11
  • Food Delivery
  • Augusta, Georgia
  • Online Order
  • 63
  • REVIEW RATING 4/5

I'm very disappointment I pay one of my order out then I order something for christmas I didn't have to pay till Feb 14 2015 I pay Feb and march I order again for valentine I don't have to pat till may they saying I need 2 pay now that not true. I order something else I couldn't get it I would have to pay a down payment down so I decide to wait I don't owe but 53.98 for the Christmas items and... Read more

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  • Mar 02
  • Food Delivery
  • Plymouth, Michigan
  • Return Policy
  • 80
  • REVIEW RATING 4/5

I have been a long time customer of Figi's. For the first time, I returned a product due to not being satisfied with it. They charged $10.99 to my account for a postage and handling fee. I called and asked them if they would waive that fee, being I have always paid previous bills on time and that I'm a long time customer, they refused to do it. I even spoke with a supervisor, and they refused as... Read more

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  • Feb 20
  • Food Delivery
  • La Plata, Maryland
  • Valentines Day Candy
  • 50
  • REVIEW RATING 3/5

I ordered four boxes of heart shaped Valentine's day candy for my grandchildren. It did not arrive at my house until February 17th. I wanted to give it to them on Valentine's day. I am very disappointed. I had to go out and get them something else. I don't know if I'll ever order anything else from you. I don't understand why it was late as I ordered it in plenty of time. If I order something... Read more

Was this review helpful? 0 2

  • Feb 14
  • Food Delivery
  • Online Order
  • 38
  • REVIEW RATING 4/5

I have ordered from Figi's a few times. I would have ordered many more times had I not have had so many problems with getting the promo codes and/or free shipping they offered to be honored. They are losing many customers by letting this happen. There was a time when I called to resolve these matters; but the funny thing is, the prices nor promos were not the same when I tried to order by phone.... Read more

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  • Feb 05
  • Food Delivery
  • Rome, New York
  • Cancellation Policy
  • 89
  • REVIEW RATING 4/5

I ordered off line When ordering off line they offered free shipping. I entered the promo code they showed for that order. As I said they offered free shipping. I also gave them a specific date the item was suppose to be delivered by. When I attempted to check out I noticed on the bill where I had been charged shipping. I contacted then and explained they charged me for shipping. They tell me I... Read more

Was this review helpful? 2 0
  • From mobile
  • Figis
  • Feb 05
  • by anonymous
  • #590930

Stale products.Worst fruitcake I have ever purchase. Add comment

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